Ecommerce is the process of buying or selling goods and services on the Internet.

Sounds simple but it does require a significant degree of technical expertise to ensure that payments can be made and received in a secure environment, items can be tracked, inventory maintained and most importantly, items purchased can be delivered to the buyer.

As in any retail undertaking, online businesses require secure processes to ensure transaction completion including the back end functions like fulfillment, returns, customer service and quality assurance. These processes are critical to the success of any online retail enterprise. They define, in a big way, your relationship with your customer.

The Web at Work team has the technological expertise to create and implement a full ecommerce package for businesses. Our ecommerce solutions can include:

1. Shopping cart

2. Merchant accounts handling credit card payments (Pay Pal, Authorize.net)

3. Customer database management

4. Customer service (email, online forms, online knowledge bases and FAQs)

5. Development of an online catalog of products